Resume

As a proven leader with global, multi-functional experience in business management/operations, strategy, sales enablement, analytics, employee engagement, cloud application architecture, DevOps, and software development – I operate at scale, delivering critical business results by both leading direct teams and partnering across functional teams and with c-suite executives. I lead and navigate the challenges of business transformation within complex, worldwide systems. I continually demonstrate my commitment to client, partner, employee, and executive relationships. I am the trusted advisor to our senior executives, and am consulted with on all critical sales enablement, operations, and business management decisions.

My background as an operations leader, transformation leader, upline manager, engineer, software developer, and systems architect has helped shape my focus on technology as an enabler. I specialize in building high performance teams and leading them to tackle the toughest challenges – driving business efficiencies, execution excellence and sales growth in complex technical environments.

A few notable accomplishments include:

• Leading a development team as the overall architect as well as hands-on SW developer, to deliver a “born on the cloud” application built as a set of microservices around RESTful API endpoints. This is a business rules BPaaS engine that can accommodate multiple business processes related to progression/approval workflows. The IBM Intellectual Property organization runs a >$600M business of IP deal lifecycle management on this platform.
• Onboarding and integrating the IBM Intellectual Property organization with Salesforce, which is used as the pipeline management and CRM system across the enterprise.
• Building IBM’s Lab Services team from a 500 person organization to 1,500 worldwide employees. Creating and leading a matrix-managed worldwide contracts and operations team. Meeting the goal of having the right skill, in the right place, at the right time, for IBM’s Systems clients.
• Refactoring the IBM System Z hardware yearly development plan, into a real-time agile business process that hierarchically focused the plan into immediate, near term, and distant objectives – with ongoing feedback and continuous SWOT assessment.